Returns, Exchanges & After-Sales Service

Shipping and Delivery Instructions

  1. Shipping Time: To ensure optimal flavor, our Japanese rice is milled fresh after an order is placed. After order confirmation, it takes approximately 7 business days for milling and shipping (excluding holidays).

  2. Delivery Channels and Shipping Fees:

    • Convenience store pickup: Shipping fee NT$60-$80.

    • Black Cat Delivery / Standard Home Delivery: Shipping fee NT$100

  3. Outlying Islands and International Delivery: Currently, direct ordering and delivery to outlying islands and international regions are not available. For special requests, please contact customer service.


Return Policy and After-Sales Service

Please read the following return and exchange instructions carefully before purchasing to protect both parties' rights:

I. Deliberation Period and Excluded ProductsAccording to Article 19 of the "Consumer Protection Act," some products on this website belong to a special food category and are excluded from the seven-day appreciation period:

  1. Fresh Food and Perishable Goods: The "Japanese Vacuum-Packed/Freshly Milled Rice" and "Sake/Sake Products" sold in this store are considered goods that are "prone to spoilage, have a short shelf life, or will expire soon upon termination of the contract" as stipulated by the Consumer Protection Act.Therefore, they are not subject to the 7-day appreciation period (unconditional return) policy. Once unsealed, exposed to temperature fluctuations, or deteriorated due to improper personal storage, returns or exchanges will not be processed.

II. Situations Eligible for Returns/ExchangesIf you find any of the following situations upon receiving your order, please take photos or videos as evidence within 24 hours of receiving the goods and contact customer service. We will immediately resend a new product or process a refund:

  1. Packaging damage or air leakage (e.g., vacuum-packed rice losing its vacuum seal) due to logistics during delivery.

  2. Incorrect item shipped, non-conforming specifications, or missing items.

  3. Significant non-human-caused defects in the product itself (e.g., discovery of weevils or foreign objects before unsealing).

III. Refund ProcessOnce the refund criteria are met, we will transfer the funds to your designated account on a fixed billing date.